Craft House Salon Policies
Craft House Salons’ goal is to be transparent and honest in all areas. Our policies are in place to insure clarity and the best experience for all of our guests and team.
It is our goal for you to be happy with your hair and experience, and we always welcome honest feedback. In the event you are unhappy with your hair, we allow a one week grace period for any adjustments or corrections. Unfortunately this does not cover a “change of mind.” If we have adequately met your needs in the appointment and you decide you want to be lighter again or go shorter than you thought, that is not a correction and another paid appointment must be booked.
Booking and Cancellation Policy
To avoid disappointment we recommend pre-booking your appointments or booking at least two weeks in advance. For anyone restricted to evening and weekend only appointments, we recommend booking four weeks in advance. This is to ensure that you get the time you require. Does this not work for you? Let us know; we love feedback.
All appointments require a credit card on file for booking. *Please note online booking will require a 25% deposit that will be applied to your final service pricing.
All appointments require a 24 hour notice of cancellation. Same day cancellations may be subject to a 25% charge of the service if we are unable to fill the appointment time.
No show? It happens, and we still like you, but you are responsible for that time.
All no shows will be charged the full amount for your appointment.
Online booking: The prepayment of your service will remain as a credit toward your next service, valid for one calendar year. Online booking will NOT be eligible for a refund. Thank you!
We love children, and are so excited to meet them, though the salon isn’t a safe place for your child to hang out. Often times parents are distracted in the appointment and can’t fully attend to their children's needs. Between sharp objects, chemicals, electrical cords, and being underfoot, it is a panic attack in waiting for your stylist.
Not only are we concerned about your child's well-being, we are also providing you with the best experience and end result possible. Not to mention that the mom or dad next to you might have sold their kidney to get a babysitter for a childless appointment. In short, if your child is under the age of seven and cannot sit alone and self entertained, we do ask that you please leave them home.
However, your child is always welcome in the salon as a guest and to receive services. We do ask that it’s not at the same time as the parent receiving a service, unless someone else is present to attend to the child while their service is being performed.
The last bit on your sweetie-pie; if your little one is really distraught over the services, we reserve the right to bow out gracefully.
We've all been there. Stuck behind a school bus, coffee spilled on a shirt and had to change, the dog won't come inside .... We allow a grace period of fifteen minutes. We will do our very best to provide you with the service, but in the event your lateness will affect the appointment after you, we may need to reschedule.
All of our products are final sale. In the event that a product is faulty or the packaging is malfunctioning, we will honor an exchange. Due to the sanitation aspect, we cannot accept returns on used or opened hygiene related products such as shampoo and conditioner.
Our salon’s vision is to be a gender neutral experience. The value of a haircut does not reside in the person’s gender receiving the service. We set our pricing based on time, education, and experience. We do not offer men’s or children’s haircuts, though we do offer tiered pricing to fit your comfortable level in your hair’s investment.
Hate is not welcome in this house. We are inclusive to all.