House Rules

Craft House Salon Guidelines

Craft House Salons’ goal is to be transparent and honest in all areas. Our policies are in place to ensure clarity and the best experience for all of our guests and team.

Happy

It is our goal for you to be happy with your hair and experience, and we always welcome honest feedback. In the event you are unhappy with your hair, we allow a one-week grace period for any adjustments or corrections.

 

Unfortunately, this does not cover a “change of mind.” If we have adequately met your needs from the original consultation of the appointment and you decide you want to be lighter again or go shorter than you thought, that is not a correction and another paid appointment must be booked.

We can not guarantee color services without the purchase of professional salon haircare from Craft House Salon. 

Blonding and lightening hair is a journey.  As discussed in all consultations reaching your desired level of blonding may take multiple sessions to achieve the overall desired lightness.  Because of this, our happiness guideline does not cover situations where maximum lightness and desired tone are not achieved in one appointment. 

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Booking and Cancellation Guidelines

We recommend pre-booking your appointments or booking at least two weeks in advance to avoid disappointment. We recommend booking four weeks in advance for anyone restricted to evening and weekend only appointments. This is to ensure that you get the time you require. Does this not work for you? Let us know; we love feedback.

 

The following cancellation and late guidelines are strictly enforced:

All cancellations must be made by phone or text message:  732-291-8777

Repetitive last-minute cancellations, rescheduling, and no-shows may result in an inability to book at Craft House Salon.

 

Cancellation Guidelines

All appointments require a 48-hour notice of cancellation. Within 24 hrs cancellations will be subject to a 50% charge of the service. Within 48 hours, if we cannot fill the appointment time, you will be charged 25% of the services. 

 

No-Show Guidelines 

No show? It happens, and we still like you, but you are responsible for that time.

All no-shows will be charged the total amount for your appointment. If your payment can not process, you will be required to pay in full for future appointments. 

 

Online Booking:

All appointments require a credit card on file for booking.

*Please note that online booking will require a 25% deposit applied to your final service pricing. The prepayment of your service will remain as a credit toward your next service, valid for one calendar year. Online booking will NOT be eligible for a refund. Thank you!

Running Late

We've all been there. Stuck behind a school bus, coffee spilled on a shirt and had to change, the dog won't come inside .... 

We allow a grace period of fifteen minutes. We will do our very best to provide you with the service, but if your lateness affects the appointment after you, we may need to reschedule, resulting in a charge of 50% of your appointment

Children & Additional Guests

At this time due to Covid protocols, you must arrive at your appointment alone.

We love children, however, we do not offer appointments to children under the age of seven. Additionally, we understand that situations arise, in efforts to keep our salon safe, relaxing, and limited to those receiving services we as that your child care is arranged prior to your service.  

Return Policy

All of our products are final sales. In the event that a product is faulty or the packaging is malfunctioning, we will honor an exchange. Due to the sanitation aspect, we cannot accept returns on used or opened hygiene-related products such as shampoo and conditioner.

Genderless Pricing

Our salon’s vision is to be a gender-neutral experience. The value of a haircut does not reside in the person’s gender receiving the service. We set our pricing based on time, education, and experience. We do not offer men’s or children’s haircuts, though we do offer tiered pricing to fit your comfort level in your hair’s investment.

Respect

We are inclusive to all. Craft House Salon has a ZERO tolerance policy against any instances of racism, discrimination, sexism, and bigotry, in short- Hate is not welcome in this house. 

Gratuity 

Kindly request that you leave the gratuity in cash or through VENMO.